FAQ's & Troubleshooting
Your frequently asked questions... answered
By Rob1 author19 articles
- How to send the Membership confirmation emailSending or re-sending the member welcome email
- Catch cult special offerEmail template for Catch Cult magazine
- Clubmate Referral SchemeMember referrals
- Enabling members to change their own photoHow to allow members to update their photo
- How to make a Membership plan available online?Making a membership plan available in the member portal and how to remove access too
- Refunding a membership payment taken by card đłHow to refund a card payment for a duplicate membership
- How to add a PDF to your messagesAttaching a document to your messages
- How to cancel a membership & refund the paymentRefunding a membership payment taken by cash or cheque
- Member statesWhat do the statuses mean?
- How to refund a product purchaseRefunding a credit or product purchase made by card
- Switching between Admin & Member accountsHow to view staff and member profiles using the same email address
- Forgotten password? đ©How to retrieve your password (or your members)
- What browsers and devices can I use Clubmate on?How can I access Clubmate?
- Is Clubmate available in my country? đSupported countries
- Member verification emailWhat to do if your members verification email hasn't arrived