Clubmate

Sending or re-sending the member welcome email

How to send the Membership confirmation email

Catch cult special offer

Clubmate Referral Scheme

How to allow members to update their photo

Enabling members to change their own photo

Making a membership plan available in the member portal and how to remove access too

How to make a Membership plan available online?

How to refund a card payment for a duplicate membership

Refunding a membership payment taken by card 💳

How to add a PDF to your messages

Refunding a membership payment taken by cash or cheque

How to cancel a membership & refund the payment

Member states

Refunding a credit or product purchase made by card

How to refund a product purchase

Book an appointment to talk about how we can help grow your club/fishery and how to make the most of your Clubmate

The Clubmate Workshop

Owen Chapman

Rob Harris

Owain Rees

Your frequently asked questions... answered

FAQ's & Troubleshooting

How to view staff and member profiles using the same email address

Switching between Admin & Member accounts

How to retrieve your password (or your members)

Forgotten password? 😩

What browsers and devices can I use Clubmate on?

Is Clubmate available in my country? 🌎

What to do if your members verification email hasn't arrived

Member verification email

General FAQ's

How to add or delete stored card information

Updating Stored Card details (admin view)

How much does it cost per transaction?

What payment providers do you support?

Are you PCI compliant?

What will it say on my members bank statement?

What to do if your Stripe account becomes restricted

Stripe verification issue

Payments

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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