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FAQ's & Troubleshooting
Your frequently asked questions... answered
How to send the Membership confirmation emailSending or re-sending the member welcome email
Catch cult special offerEmail template for Catch Cult magazine
Clubmate Referral SchemeMember referrals
Enabling members to change their own photoHow to allow members to update their photo
How to make a Membership plan available online?Making a membership plan available in the member portal and how to remove access too
Refunding a membership payment taken by card 💳How to refund a card payment for a duplicate membership
How to add a PDF to your messagesAttaching a document to your messages
How to cancel a membership & refund the paymentRefunding a membership payment taken by cash or cheque
Member statesWhat do the statuses mean?
How to refund a product purchaseRefunding a credit or product purchase made by card
The Clubmate WorkshopBook an appointment to talk about how we can help grow your club/fishery and how to make the most of your Clubmate
Switching between Admin & Member accountsHow to view staff and member profiles using the same email address
Forgotten password? 😩How to retrieve your password (or your members)
What browsers and devices can I use Clubmate on?How can I access Clubmate?
Is Clubmate available in my country? 🌎Supported countries
Member verification emailWhat to do if your members verification email hasn't arrived
How much does it cost per transaction?Payment pricing explained
What payment providers do you support?Our official list of payment partners
Are you PCI compliant?Will anglers payment data be safe?
What will it say on my members bank statement?Statement descriptors
Stripe verification issueWhat to do if your Stripe account becomes restricted