One of the many benefits of using Stripe and GoCardless for collecting your members payments is that they provide you with the full end to end payment solution (ie, no need for multiple suppliers or your bank) however it's important to understand what your members will see when the payment is charged to their bank account.

For card payments via Stripe, whatever you add to the 'statement descriptor' within the business settings section of the dashboard will show on their statement. *It's very important to make sure this is something very relevant to your club (we recommend just your club name!) so that members do not charge it back by mistake.

The GoCardless service is slightly different. Their Standard package will show GOCARDLESS-[YOURCLUBNAME] on the members bank statement. 

This is communicated both at the time of setting up the mandate as well as an email notification for the payment. 

Whilst this is usually enough for most members some may find it confusing and accidentally charge the payment back - should this become a problem for your club, you may wish to remind them of what is shown on the bank statement in 

Learn more about GoCardless statement descriptors