If an angler has purchased a product in error, you can process a full refund via their profile. This is the same process for cash, cheque and card refunds.
Navigate to the anglers profile and click on the Purchases tab before scrolling down to the section labelled Till transactions.
Then locate the product purchase that you wish to refund and click on View
You will then see an option to refund the sale. Once clicked, this will reverse the transaction within the reporting and if paid by Card, the payment will be refunded via Stripe, back on to their card.
If you see this message "Your current balance is insufficient to process this refund at this time. Please wait until your balance increases".
Please check your Clubmate Pay Available Balance is enough to cover the required refund. Reporting - Accounting - Card payment portal
If you do not have the funds available & not able to wait? Please arrange a BACS to the member
If the funds are available to cover the refund, You'll see then re-confirm (once you are 100% happy you are refunding the correct payment!)
If the original product purchase included a Credit for a booking, this will be automatically reversed as well.
Please note that it is currently only possible to process a full refund.