If an angler has purchased a product in error, you can process a full refund via their profile. This is the same process for cash, cheque and card refunds.

Navigate to the anglers profile and click on the Purchases tab before scrolling down to the section labelled Till transactions.

Then locate the product purchase that you wish to refund and click on View

You will then see an option to refund the sale. Once clicked, this will reverse the transaction within the reporting and if paid by Card, the payment will be refunded via Stripe, back on to their card.

If the original product purchase included a Credit for a booking, this will be automatically reversed as well.

Please note that it is currently only possible to process a full refund.