Before reversing a membership that has been set up incorrectly, it is advisable to cancel the membership first and then refund the payment.

This is the same process for cash, cheque and card refunds.

Please see the video (1min 43secs) for a guide:

or follow the written guide below -

Click on the Memberships tab and then the Edit button on the relevant membership.

This will open up the Membership Summary.  Now click on the Options tab and then the Cancel Membership button.

You can choose to cancel the Membership immediately or you can set it to cancel on a specific date in the future. 

And that's it, the membership plan will now show as cancelled.

If you accidentally cancelled the membership in error, you can reinstate it by clicking back on the Options tab and then click Reinstate

Now that the membership has been cancelled, you will need to refund any associated payments. Otherwise, these will continue to show up in your reporting.

To do this, first click on the Payments tab.

Then click on the word Sale (it should be in blue)

This may also appear as a bin icon as shown below

This will open up a new box, providing you with the ability to refund the payment. Just click on Refund sale

And then re-confirm (once you are 100% happy you are refunding the correct payment!)

The pop up will now display confirmation that the transaction has been refunded. You can now click out of the pop up screen.

Also see:
​Cancelling a membership paid by Card