When a new member accesses their online profile for the first time, they are sent a verification email to confirm that they have access to that email address. This is a security feature to ensure someone isn't impersonating anyone else.
On the odd occasion, members will advise that they do not receive their verification email. This article highlights the steps you can take to help the member access the email.
Check the email address is accurate
The most common reason that a verification email does not arrive in a members inbox is when the email address that is stored against their profile is incorrect.
To resolve this, double check the spelling of the members email address in their Clubmate profile and amend where necessary. Once updated, ask the member to try logging in again. This will trigger the verification email to be sent again.
Has the member checked their spam/junk folder
If the email address is stored accurately within Clubmate then the system will be sending the email to the correct email address.
However, depending on the spam filter on the members email account, the verification email could end up in the members spam/junk folder. The only person who can check this is the member, so ask them to check their folder for the verification email. If it is there, they can complete the process.
Check the URL that the member is using to login
If a member is already using their email address within Clubmate for another club or fishery they will still need to verify their email with you independently.
If they are struggling to receive the verification email for your Clubmate account, ask them to try logging in to your direct URL and not via their existing Clubmate profile. You can find instructions on locating your dedicated Clubmate link here.
Still not working?
If the above three steps have not worked, we recommend asking the member if they have an alternative email address that they can use to login.