If a member forgets to upload their photo or if their photo has been identified as unsuitable or if the member hasn’t provided a valid address, we will not send them a card (unless you have given us specific direction to issue a card without a photo).
Instead, their profile will be added to a member group labelled ‘ID Card Exceptions’.
It is the clubs responsibility to follow up with the member and gather the information required to enable us to issue the card. Once the profile has been updated, you will need to notify us so that we can issue the card.
You can do this via the Submit Card Request form and then select the option ‘Please issue an ID Card now the Member's profile is complete’.
Once the request has been submitted, we will process the card within 5 working days. You can also remove them from the ID Card Exceptions member group.