You can upload a members photo via their profile.
To upload a members profile, first navigate to the members list area by clicking on Members in the menu bar on the left:
Now locate the member record you'd like to update and click anywhere on it.
This will bring up the Quick member view, click on the box "Add a profile picture". If the person has an existing profile picture that needs to be replaced, just click on that alternatively.
Clicking anywhere in this box will open a new pop up. This will prompt you to either upload an existing image held on your computer or take a photo using a webcam then and there.
The chosen image will now populate the Member record and will also be visible by the member in the Member Portal.
Done â
To change a members photo, follow the same process but instead of clicking on the 'Add a profile picture' box, click on the existing image.
You can then upload a new image or take a photo with your webcam.
When a profile photo update does not display correctly, it is often due to caching or session-related issues. Follow these steps to resolve the problem:
Log Out and Refresh:
Log out of the Clubmate app or web session.
Close all open apps or browser windows on your device.
Reopen the app or browser, log back in, and check if the updated photo appears.
Avoid Reinstallation:
Reinstallation of the app is not necessary to resolve this issue. Simply logging out and refreshing the session should suffice.
Check for Duplicate Profiles:
Ensure you are logged into the correct profile. If you have multiple accounts, the updated photo may only appear on one of them. Remove any duplicate profiles and sign into the correct one.
Clear Browser Cache:
If the issue persists after following these steps, try clearing your browser cache or app data manually.