Unless you have granted free access to Guest Tickets for members, all members must first purchase a product. This is where you control how much someone pays for their ticket.
Note: if you have varying ticket prices or categories (eg, Adult, Junior etc.), you will need to set up a separate product for each one.
This is how you set it up:
Click on the Settings icon in top right hand corner of the screen, scroll down and select 'Products'
Click on the green Add New Product button
Add product details
You can now add the product details and add logic for activity access:
We have only listed the items you need to configure for Guest Tickets below (to find out more detail on each field go to Product settings).
Product Name - This is the type of ticket the customer is buying, eg Guest Ticket
Description - You can add a description in about the product, most do leave it empty
Price - This is how much your ticket will cost your member.
VAT - If you charge VAT, you can assign the rate here. The system will then auto-calculate this for you.
Credits - This should be set to 1. This means that the purchase of this product enables the member to make 1 x ticket booking. **THIS IS IMPORTANT**
Credits Valid for (days) - Leave this as zero.
Available to purchase for - set this to Members only **THIS IS IMPORTANT**
Product - Advanced Options tab & granting access
You will need to ensure that the product is configured to grant access to the relevant Guest Ticket activity. This will enable members to book the activity and purchase the product at the same time via the online bookings diary.
Available to purchase for - you have the ability to restrict who can buy the product. Members & Non-members, Members only, Non-members only or via the Till only. If you do not wish for a product to be available online, select Till only.
Joining offer - if selected, this product will be promoted to the member as a special offer immediately after they have purchased their membership.
Bolt-on - you can choose whether this product is served up as an option to buy during the membership purchase process. This works really well for products that not all members need but some might (eg, replacement key or map book). It can also be used for donations.
Prevent bailiff selling this product -check this box if you want to restrict your bailiffs from being able to sell this product via the app.
Allow product to be purchasable with ePoints - Do not use this setting, it has no functionality.
Activity access
Please note that one product can grant access to multiple activities, so you can select all boxes that apply.
Adding a Photo
If you'd like to add a visual of the product that the member is purchasing, you can do this here. Just click anywhere within the box and you'll be prompted to upload a file.
This image will be displayed as a back drop to the product during the checkout process. See example below 👇
Now click Save changes and the product will be set up.
If you need to add multiple ticket types (eg Adult, Junior, Concession etc.) then just follow the same process as above for each ticket type. When a member makes their booking, they will then be presented with all of the ticket types on offer for that Activity.
Now that the product is set up, it is time to add the Guest Ticket to the diary. Without doing this, the activity will not be bookable online.
Go to Step Four - adding the guest ticket to the diary to see how this is done.