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Stripe verification issue

What to do if your Stripe account becomes restricted

Owen Chapman avatar
Written by Owen Chapman
Updated over 10 months ago

When it comes to Stripe, the most common reason we see for any verification issues is due to the account being set up as the wrong business type to begin with. If you have been set up as a Ltd company or Nonprofit then Stripe asks for a lot more documentation than they need. As per our support article, we advise clubs to identify themselves as Sole Traders / Individuals (Stripe have confirmed this is the correct entity type for nonprofit fishing clubs).

So the first task is to make sure Stripe are identifying you correctly. To do this, go to the Stripe dashboard, click Settings and then scroll down to the Tax information section. This should show as Individual/Sole Trader. If it does not, contact Stripe support and advise them that the Business Type is wrong and should be updated to Individual / Sole Trader.
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Once this is correct, you need to provide one form of ID (passport/drivers licence) and a proof of address https://stripe.com/docs/connect/handling-api-verification?country=GB&document-type=address#acceptable-verification-documents. They should no longer require formal proof of address for the club but a bank statement would suffice if they do.
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This should get you through the verification process but if you come across any additional issues, please reach out to us and we'll do what we can to help.

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