Is there a setup fee for Clubmate Pay?
No, there is no setup fee for Clubmate Pay.
What payment options are available?
Clubmate Pay accepts all major credit and debit cards, including Visa, Mastercard, and American Express. Support for Apple Pay and Google Pay will be available soon.
What are the differences between Stripe and Clubmate Pay?
Clubmate Pay is fully integrated and specifically designed for clubs and fisheries. Unlike Stripe, which is a standalone platform, Clubmate Pay works seamlessly within the Clubmate interface, providing faster payouts, lower card processing fees, dedicated support, and centralised reporting within Clubmate, making it easier to track payments.
What security measures are in place to protect payment data?
Clubmate Pay ensures top-tier security with robust measures to protect payment data. Powered by Unipaas Financial Services LTD and regulated by the Financial Conduct Authority (FCA), it includes:
Anti-Money Laundering (AML), Know Your Customer (KYC), and Know Your Business (KYB) checks for compliance.
Continuous fraud monitoring to detect and prevent suspicious activity.
PCI DSS Level 1 certification, the highest standard for payment security.
These measures ensure your payment processing is safe, reliable, and compliant, protecting both your organization and your members. For more information, please contact our support team.
What currencies are supported?
Clubmate Pay currently supports payments in GBP. If you are based in Ireland and need to collect payments in Euros, please contact our team for assistance.
Does Clubmate Pay support international payments?
Yes, Clubmate Pay supports international payments; however, the fees are slightly higher. For more detailed information on costs, please refer to our help article on Clubmate Pay Costs.
What will it say on my members' bank statements?
When a payment is made by card, your member will see 'Ufs*{your business name}' on their bank statement.
Can members save their card details for recurring payments?
Yes, members can securely save their card details for recurring payments.
How much does it cost per transaction?
The fee for all standard UK-based cards is 2.3% + 20p per transaction. This includes a 1% Clubmate transaction fee. For more detailed information on this see the following help article - Clubmate Pay Card Costs
How do I process a refund?
To process a refund, follow the steps outlined in our Refund Guide. This guide covers the process of issuing refunds for payments made through Clubmate Pay.
How do I update a member's card details?
Only the member can update their card details. Admin users do not have the ability to update them on behalf of the member.
How can I change the payout timings?
For information on adjusting payout timings, please refer to our help article on Clubmate Pay Payout Timings.
Can I keep my existing members paying on Stripe but allow new members to pay via Clubmate Pay?
Yes, you can. After setting up Clubmate Pay, all new card payments will be processed through Clubmate Pay automatically. Existing recurring payments via Stripe will continue as usual until the member updates their card details. Once updated, all future payments will be processed through Clubmate Pay.
Who do I contact for support?
We offer dedicated support for Clubmate Pay. If you need assistance, please contact the Clubmate support team through your usual channels.