Junior Membership Improvements
What’s New?
The Membership Eligibility feature simplifies the management of junior memberships, making the process error-free and more efficient.
Use Case Example: Managing Junior Memberships with Ease
Parents can now create profiles for children during checkout and assign memberships without errors.
Key Benefits:
Error-Free Memberships: Prevent multiple memberships being assigned to one profile.
Simplified Junior Management: Manage memberships for multiple children in one place.
Streamlined Checkout Process: Smooth and hassle-free for parents and admins alike.
This update ensures a seamless experience for fishery managers, parents, and young anglers, supporting the next generation of the angling community.
Useful help article -
Membership Plan Categories
Organise your membership plans into customisable categories to enhance navigation and improve member experience.
Use Case Example: Simplifying Membership Selection for New Members
Imagine a new member visiting your member area to join. Instead of scrolling through a long list, they can filter by categories like "Adult Plans" or "Junior Plans" to quickly find the membership that suits their needs.
Key Benefits:
Enhanced Navigation: Members can locate suitable plans quickly, saving time and reducing confusion.
Simplified Management: Admins can easily assign membership plans to categories for better organisation.
Improved Member Experience: A clear structure helps members make informed decisions, increasing satisfaction and retention.
Useful help article -
Organise Your Waiting List by Date Using Clubmate’s Sales Funnel
Streamline the management of long waiting lists and ensure no prospect is overlooked with this new sales funnel update.
What’s New:
Prospects in the sales funnel are now ordered by the date they entered, displayed directly on the tile. For existing members, "Date N/A" will show until their next stage movement, at which point the system will track their stage entry date.
Key Benefits:
Efficient Prioritisation: Focus on prospects who have been waiting the longest.
Time Savings: Automated tracking and organisation reduce manual effort.
Improved Conversions: Engage with prospects at the right time to increase member sign-ups.
Useful help article -
SMS Subscription Management
What’s New?
Clubmate now allows customers to manage their SMS subscription directly within the platform, enabling streamlined communication with members through text messages.
Use Case Example: Effective Member Notifications
Imagine a fishery using SMS to remind members about upcoming matches or to send quick weather warning announcements directly to their phones. With SMS’s 98% open rate, this feature ensures anglers stay informed without relying solely on email.
Key Benefits:
Increased Member Reach: SMS provides an immediate and highly visible communication channel.
Simple Integration: Admins can easily activate SMS and manage bundles within Clubmate.
Free Trial: You'll receive 100 free SMS credits upon integration, valid for 60 days.
Useful help article -
New Members Grid Filter for Age-Based Search
Filter members by age directly from the Members Grid to identify specific groups for targeted events or communications. Available via desktop mode.
Use Case Example: Identifying Members for a 12-16 Age Group Coaching Day
Easily find members within a specific age range using the slider filter to organise age-relevant events like junior coaching days.
Key Benefits:
Targeted Event Management: Quickly identify members for age-specific activities.
Increased Efficiency: Save time by avoiding manual checks.
Compliance: Ensure event requirements are met by accurately filtering participants.
Customisable Dropdown Responses in Custom Fields
Enhance custom fields with dropdown responses to simplify data collection and accommodate specific questions.
Use Case Example: Collecting Preferred Types of Fishing
Set up a dropdown for angler preferences, allowing members to choose options like Specimen Fishing, Match Fishing, or Game Fishing during registration.
Key Benefits:
Flexibility: Tailor dropdowns to suit varied organisational needs.
Improved User Experience: Provide clear, relevant options for members.
Adaptability: Update dropdown options as needs evolve.
Useful help article -
Enhanced International Support with International Dialling Codes
Store mobile numbers with international dialling codes to improve usability for international members.
Use Case Example: Managing International Members
Select the appropriate country dialling code for members outside the UK, especially useful for clubs in Northern Ireland with members from southern Ireland.
Key Benefits:
International Compatibility: Accommodate members globally with accurate phone number formats.
Customisation: Fit settings to your specific needs.
Streamlined Management: Efficiently manage a diverse and international member base.