Clubmate

As you are now on the new David Miller design cards

This transition ensures faster, automated card sending and allows administrators to manage cards directly within the app.

Please go to your reporting area - Member Reports &amp; click on Membership ID card Report to re-issue cards.

Before re-issuing, verify the member’s details (e.g., address) are correct. Navigate to Reporting → Member reports → Membership ID cards, set the date range to when the card or membership was purchased, and click Re-issue.

For legacy single-colour cards, issue a new-style card directly from the member’s profile.

- For legacy single-colour cards, issue a new-style card directly from the member’s profile.

For staff-profile members, ID cards are not issued automatically. Club admins or owners must submit a manual ID card request on their behalf using the designated request form.

- For staff-profile members, ID cards are not issued automatically. Club admins or owners must submit a manual ID card request on their behalf using the designated request form.

If a card is marked as "Pending," follow these steps:

- Confirm the postal address is complete, including the county.
- Ensure an acceptable photo is uploaded if required by your club.
   

- Activate the card on the correct membership plan.
- If the card remains in "Pending" but the profile looks correct, it may be because the member did not select their membership to link to the card during purchase. Link the card to the appropriate membership plan, then activate it.

1. Verify Member Profile Details
 - Confirm the postal address is complete, including the county.
 - Ensure an acceptable photo is uploaded if required by your club.
 
2. Link and Activate Cards
 - Activate the card on the correct membership plan.
 - If the card remains in "Pending" but the profile looks correct, it may be because the member did not select their membership to link to the card during purchase. Link the card to the appropriate membership plan, then activate it.

If you cannot find a card order or the "New Purchase" option is not visible:

Check the Memberships tab in the member profile. Open the membership (blue edit) and go to the Payments tab. Cards ordered with the membership will appear as "Mandatory."

Check the Purchases tab → Till history in the member profile. Cards ordered separately will appear as "Optional."

Use the Membership ID Card Report in Reporting to view all issued or ordered cards.

1. Check the Memberships tab in the member profile. Open the membership (blue edit) and go to the Payments tab. Cards ordered with the membership will appear as "Mandatory."
2. Check the Purchases tab → Till history in the member profile. Cards ordered separately will appear as "Optional."
3. Use the Membership ID Card Report in Reporting to view all issued or ordered cards.

- "Pending" indicates the card is not yet linked to a membership. Ensure the card is activated and linked to the correct membership plan.

What should I do if a card marked as "Issued" hasn’t arrived?

- If the card has been posted but not received within a reasonable timeframe, re-issue the card.

- What does "Pending" mean?
 - "Pending" indicates the card is not yet linked to a membership. Ensure the card is activated and linked to the correct membership plan.
- What should I do if a card marked as "Issued" hasn’t arrived?
 - If the card has been posted but not received within a reasonable timeframe, re-issue the card.

Open the form below to request more credits.

The minimum order of ID card credits is 50 credits.

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