For clubs that are still on the old single colour ID cards
If your members' card has not arrived within 10 business days, verify the member’s details (name, address, photo) and submit a missing/issue report using the replacement card form provided by Clubmate.
Always verify member details, including name, address, and photo, before submitting any requests to ensure accuracy and avoid delays.
All membership cards will eventually transition to the new Clubmate design and automated in-app process. This change is not just visual but also functional, offering several benefits, including automated card sending, in-app management, and template transfer. While you can delay the transition briefly, it will typically occur during the next membership cycle.
If you are on the new David Miller design cards?
This transition ensures faster, automated card sending and allows administrators to manage cards directly within the app.
Please go to your reporting area - Member Reports & click on Membership ID card Report to re-issue cards.
Before re-issuing, verify the member’s details (e.g., address) are correct. Navigate to Reporting in the Clubmate system, set the date the card was originally ordered, and go to Members > ID Card Reporting to use the re-order option.
For staff-profile members, ID cards are not issued automatically. Club admins or owners must submit a manual ID card request on their behalf using the designated request form.
Order more ID Card Credits
Open the form below to request more credits.
The minimum order of ID card credits is 50 credits.
Credits do not expire