If you need to request a replacement ID card for a member please submit their details by clicking on the button below and completing the short form.

It's important to complete this form irrespective of the reason for the replacement card (eg, members request, non-receipt or printing error) as this form acts as the trigger the replacement card to be issued.

Before requesting the replacement card, please ensure that the members name, address and photograph (if relevant) is up to date.

Remember that cards can take up to 14 days to arrive with a member from the date of purchase so please do not request a replacement within that timeframe as it will not be actioned.

Please note that placement cards can take up to 7 days to be processed from the date you submit the form.