For clubs on the NEW DAVID MILLER ID Cards, please follow the below advice.

For those on the old ID card system & not yet moved over to the new cards, please read the "old ID card system" lower down this page

You can track a members card and it's status either via the Membership ID card report or via the audit trail in their member profile.

To access the Membership ID card report, go to Reporting > Members Reports and then select Membership ID card report. From here you can filter based on date ranges and view the statuses of your cards. This includes whether a card has been issued, held or pending activation. You can also see the date and time of when the card was processed.

The audit trail provides a full list of status changes of the card, including when it was purchased, activated and processed. If the card failed to activate, you can also see the reason why it failed as well.

On occasions, a card may not arrive with the member as expected.

This could be for a number of reasons, including inaccurate address details, processing issues (ie, the card was never sent) or the delivery service we use (Royal Mail) has not delivered the card correctly.

If you need to request a replacement ID card for a member please submit their details by clicking on the button below and completing the short form.

It's important to complete this form irrespective of the reason for the replacement card (eg, members request, non-receipt or printing error) as this form acts as the trigger the replacement card to be issued.

Before requesting the replacement card, please ensure that the members name, address and photograph (if relevant) is up to date.

Remember that cards can take up to 14 days to arrive with a member from the date of purchase so please do not request a replacement within that timeframe as it will not be actioned.

Please note that placement cards can take up to 7 days to be processed from the date you submit the form.