For clubs on the NEW DAVID MILLER ID Cards, please follow the below advice. The new system, also referred to as the "New Artwork-Based Card System," ensures that any updates made online are automatically reflected on newly produced cards, streamlining the process for clubs.
For those on the old ID card system & not yet moved over to the new cards, please Contact the Support team
ID Card Reporting
You can track a members card and it's status either via the Membership ID card report or via the audit trail in their member profile.
To access the Membership ID card report, go to Reporting > Members Reports and then select Membership ID card report. From here you can filter based on date ranges and view the statuses of your cards. This includes whether a card has been issued, held or pending activation. You can also see the date and time of when the card was processed.
The audit trail provides a full list of status changes of the card, including when it was purchased, activated and processed. If the card failed to activate, you can also see the reason why it failed as well.
Managing ID Card Exemptions
On occasions, a card may not arrive with the member as expected.
This could be for a number of reasons, including inaccurate address details, processing issues (ie, the card was never sent) or the delivery service we use (Royal Mail) has not delivered the card correctly.
IMPORTANT
Please ensure that the members name, address and photograph (if relevant) is up to date.
Remember that cards can take up to 14 days to arrive with a member from the date of purchase so please do not request a replacement within that timeframe as it will not be actioned.