To book a ticket with your club or fishery, firstly ensure that the tickets are available, your club's website / rules should confirm this, if not then get in touch with the club directly.

Log in to your profile through the link on the clubs website or through the emailed link you may have received.

You should once logged into your members area, you'll need to locate the tile named "Book Tickets/events" or similar.

*Be aware that each club/fishery may name these tiles & position them differently to the image below

On the following screen you should see a calendar view with the available events for the club or fishery.

From here you can scroll down the dates to find the ticket/event you want to book or you can use the filters to narrow the search down

If you use filters, you can filter by location, ticket type etc (If your club/fishery has set this up). Then click on Apply Filters

Now click on Book

From here review the information and price (if applicable) and click on "Confirm Booking"

Now click "Continue to basket"

Step 1) You will now need to add the ticket to your basket

Step 2) Continue to payment

Adding a guest? You must do this before step 2 During the checkout process, you can replace your name with the guest’s name in the attendee section. If booking for multiple guests, use the "Add attendee" option to include additional names before proceeding to payment.

Next click on Enter card details & pay

If they're no longer able to attend they can cancel their booking by navigating back to the tickets area, scroll to the date they originally booked & clicking the Cancel button. Members should note that cancellations result in a credit that can be used for future bookings, rather than a direct refund.

This credit system is designed to avoid refund fees, retain funds within the club, and provide members with the flexibility to reschedule their bookings. Members can use their booking credit to rebook another event at their convenience by navigating to the booking section and selecting a new event.

Refunds can only be issued by the club, and members must contact the club directly for such requests.

They will then be sent a cancelation confirmation email If a refund is required, members must contact the club directly, as only the club has the authority to process refunds. This ensures proper handling of financial transactions.

Additionally, members are encouraged to utilise booking credits for rebooking as a cost-effective and flexible alternative to refunds. Clear communication about this process can enhance member satisfaction.

To ensure accurate bookkeeping, clubs are advised to offset the free booking credit by booking the member onto a past event when issuing a refund. This prevents unused credits from remaining on the member's account unnecessarily.