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Making a booking online

Bookings via the online portal & calendar widget

Written by Owen Chapman
Updated over a month ago

Clubmate provides you with different options to promote your online bookings.

You can use our online calendar widget on your website, you can share a dedicated hyperlink for the bookings diary (on your website or via email) or members/non-members can log in the online portal and make a booking there too.

All three options will direct them to the bookings diary within the online portal.

Calendar Widget

If your club is using the Clubmate calendar widget on your website, the individual can select the activity they wish to book and select 'Book' and they will be directed straight to that individual activity within the booking calendar. 

Online Bookings diary

If you are providing direct access to the online portal via a hyperlink on your website, social media or email then the member/non-member will be directed straight to the booking calendar.

Alternatively, they could log-in to the online portal and click on Make a Booking (which will take them to the online booking diary):

*Be aware that each club/fishery may name these tiles & position them differently to the image below

Making a booking via the online diary:

When using the online calendar, the individual needs to locate the activity they wish to book and click Booking Info. 

They will then be shown more information about the Activity they wish to book (to configure what is displayed in the activity see Setting Up Activities

The attendee then clicks on BOOK. They will then be given the option to Carry on making more bookings or to Continue and checkout.

From here review the information and price (if applicable) and click on "Confirm Booking"

Now click "Continue to basket"

Step 1) You will now need to add the guest ticket to your basket

Step 2) Continue to payment

**If you need to add attendee of your guest or boat partner etc? Please add attendee where the orange arrow is BEFORE Step 2

Next click on Enter card details & pay

As soon as they are booked in, they will automatically receive an email confirming their booking. 

The portal will also be updated to show their upcoming bookings.

Cancelling a booking

If they're no longer able to attend they can cancel their booking by navigating back to the tickets area, scroll to the date they originally booked & clicking the Cancel button.

They will then be sent a cancelation confirmation email

If your activity has reached its maximum limit of attendees, they will no longer be able to book however they can add themselves to a waiting list, allowing you to add them should someone else drop out.

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