With Clubmate, it's easy to keep in touch with your members and customers via whichever communication channel you prefer. You can send emails, text messages, or push notifications straight to their member app.
To see a definition for each of the message types, click here
To learn how to send an individual message, read on!
To send an Individual Message
You can initiate a message to be sent to an individual from the Member quick view
Or by clicking on the Members Profile and selecting Comms hub.
You will then need to check the 'Send Message' box.
Before choosing how you would like to send your message - email, SMS/Text message, Push notification or Smart notification (learn more about the different message types here). You can select multiple options if you like.
Dependant upon the method you select, you will see different text boxes appear.
With emails you are able to add a subject line and can customise the look and feel of the message. You will also be prompted as to whether you should restrict the email to members who have provided the relevant consent.
Once you are ready, click send and the message will be delivered.
You can also send a message via SMS, Push notification - this sends the message to members via the app (If the member has downloaded it) or Smart Notification. When Smart notification is selected, the system will attempt to send the message via Push Notification, if the member has not downloaded the app it will send the message via email to them instead.
It's also worth noting that an SMS or Push notification has a maximum character limit of 160 - should you exceed 160 characters, the message will be sent as multiple messages (160 per message).
Once you are ready, click send and the message will be delivered.
Should a member reply, their response can be found within the Message Centre of the Dashboard.
New, unread messages will be in green - simply click on the message to read and hit Reply to quickly respond back.
All message history will be stored and found within the Comms hub section of the Members profile.
Message type definitions & recommendations
Email - this is best used when sending non-urgent, longer form messages to your members & customers.
SMS / Text Message - ideal for getting urgent information to your members and customers as text messages are universally read by recipients. Please note that there is a fee per text message. If a message exceeds 160 characters, it will span across 2 x messages.
Push notification - push notifications are a type of message that is delivered directly to a member who has downloaded the Member app. It will appear on their phone and also within the message section of the app. Similar to text messages, it is ideal for getting important, short messages to your members and customers. There is no cost for sending a push notification however please note that this message type is dependant upon the member downloading the app in order for them to receive it.
Smart notification - when selecting 'smart notification', the message will be attempted to be sent via a Push notification first, however if the member has not downloaded the member app, the system will automatically send it via email instead. This ensures your message reaches the right people without having to send it it in multiple channels.