General
Clubmate Limited ("We", "Us" and "Our") takes the privacy rights of users of the Clubmate platform and website ("Website") seriously.
This privacy policy explains to you how certain information about you may be processed. By using the Clubmate platform, you expressly consent to the use of Your Data in accordance with this privacy policy.
For the purposes of the Data Protection Act 1998, the data controller is Clubmate Limited of KEMP HOUSE, 160 CITY ROAD, LONDON, EC1V 2NX
Your Data
For the purposes of this privacy policy, "Your Data" means any information about you from which You are personally identifiable, including without limitation your name, address, email address or telephone number (and where applicable, your login name and password) and other information from which you can be identified and which you may disclose to Us or otherwise via Clubmate at any time.
How We Collect Your Data
We may collect and process Your Data:
whenever you visit Clubmate. We may collect details of your visits including, but not limited to, traffic data, location data and other communication data and the resources you access;
when you register to use Clubmate;
whenever you provide Your Data on an online form on Clubmate;
whenever you provide Your Data to Us when reporting a problem with Clubmate, making a complaint, making an enquiry or contacting Us for any other reason;
whenever you complete one of Our voluntary surveys that We use for research purposes; and
whenever you disclose Your Data to Us, or We collect Your Data from You, in any other way, through Clubmate or otherwise
How We Use Your Information
We use Your Data to:
monitor, develop and improve Clubmate and your experience and ensure that content of Clubmate is presented in the most effective manner for you and for your computer;
process your registration to use Clubmate and provide you with a user Name and Password;
provide you with information, products or services that you request from Us;
allow you to participate in interactive features of Our service, should you choose to do so;
notify you about changes to Our service;
process and deal with any complaints or enquiries made by you; and
investigate any suspected breach of the terms of service by or otherwise relating to you.
We may also use Your Data for certain marketing, market research and related purposes, including:
providing you with information about Our products and services, or related products and services of selected reputable third parties, via email/post/telephone/text which may be of interest to you;
making Your Data available from time to time to selected reputable third parties for the same purposes as above; and
asking you to participate in market research, for example surveys about topical issues, conducted by Us or trusted partners or reputable third parties. We will always try to tell you before you participate in a survey how any information you provide in the survey will be used.
We will always inform you before collecting Your Data if We intend to use Your Data for marketing, market research and related purposes, or if We intend to disclose Your Data to any third party for such purposes. To opt-out of receiving any such information you can:
amend your preferences accordingly in your on-line account; or
email Us at hello@clubmate.co.uk stating your user name.
Passing On Your Data To Third Parties
We may pass on Your Data:
to Our employees and agents to administer your on-line account;
to reputable third parties in order to gather general statistical information about the Website user base, sales patterns, traffic volumes and related matters but these details will not include information personally identifying you;
to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Service or where We are under a duty to disclose or share Your Data in order to comply with any legal obligation.
to reputable third parties in order to carry out certain processes necessary for the operation of the platform. A list of these third parties are available on request.
Changes of business ownership and control
Clubmate Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Clubmate Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
This Website may place and access certain Cookies on your computer. Clubmate Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. Clubmate Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Clubmate Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Security
We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this privacy policy. All information you provide to Us is stored on secure servers. Data security is of great importance to Clubmate Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Links to Other Websites
The Clubmate platform and This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Access to and Updating Your Data
You have the right to ask for a copy of any of your personal Data held by Clubmate Limited, we will not charge a fee. To do this, please contact us via hello@clubmate.co.uk. If you are a registered user of the Clubmate platform you may access and update Your Data contained in your on-line account.
You must make sure that you update Your Data as soon as possible with any and all relevant changes. You can ask Us to remove Your Data from Our database entirely by sending an email to hello@clubmate.co.uk specifying your name, the email address you used to register with Us and your user name.
Changes to Our Data Protection and Privacy Policy
Clubmate Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website or Clubmate platform following the alterations.
Contact Us
If You have any questions, comments or requests regarding this policy or how We use Your Data please contact us via hello@clubmate.co.uk or write to us at Clubmate Limited, KEMP HOUSE, 160 CITY ROAD, LONDON, EC1V 2NX