When you receive your invoice email from Clubmate, Please open the PDF attached to see what you are being invoiced for.
Here is a break down in the "description" area of what you are being billed for:
Software Plans (Annual or Monthly):
Lite, Plus, Advanced, Unlimited or Legacy
Software upgrade fee (One off charge)
Day Ticket sales (One off charge)
ID cards or ID Card Credits
Membership ID Cards
ID Card Credits
Items:
Website Subscription Standalone
Elite Website
Professional Website
Essentials Website
Legacy website
Website support service (Subscription to the fully managed service)
Website support service (one off fee)
Social media plug in
Website domain annual fee
Other One off charges
Card terminal
Venue Maps, edits
Handbook fulfilment
Inserts, keys, stickers, lanyards
Venue signs delivery Fee
Logo Design
Please check the notes section of the PDF in case the accounts department have added anything extra
Paying for your Clubmate invoice
We only now accept 3 methods of payment via the payment link on the email:
Card
BACS
Direct Debit
Please be aware that as of 1st October 2026, we can no longer accept checks as form of payment for your invoices.
Please be aware that the payment link is only valid for 5 days from the date of the email. If you need a new payment link? Please let us know via support live chat.
If you already pay by Direct Debit, you do NOT need to take any action as we shall take the amount from your payment method automatically on the date mentioned in your email.
If pay by BACS - The new BACS details you need are located at the bottom of the PDF
If you are not sure how you pay? Please first check your clubs bank account to see if there is already a Direct Debit set up or not.
If you need any further help?
Please email us, quoting your Club Name & Invoice number - accounts@clubmate.co.uk