This feature allows members to request a cancellation or freeze of their active membership directly through Clubmate. It gives your members greater convenience while you retain full control through manual review and approval of each request.
💡 Important: This is a request only — not an automatic action. No membership will be cancelled or frozen until your team manually processes it.
Package
This feature is available on the Advanced package.
Why Use This Feature?
Allowing cancellation and freeze requests can help you:
Reduce the number of calls and emails asking to cancel or freeze a membership
Maintain oversight — nothing is finalised without your approval
Log and track each request easily for auditing or follow-up
How It Works
When enabled, members will see a “Request to Cancel” or “Request to Freeze” button next to their active membership in the Clubmate Member App.
Once a request is submitted:
A notification is sent to your team (via your dashboard or task list)
The member receives confirmation that their request has been received and is under review
Your team can then manually review and take action as appropriate
How to Enable or Disable This Feature
Go to Settings → Club Info
Scroll to the 'Members Area' Settings tab
Toggle Request to Cancel Membership and/or Request to Freeze Membership on or off
Click Save Changes
By default, these features are switched off — giving you full control over whether to offer them based on your club’s preferences and policies.
Helpful Tip
Consider updating your automated emails or follow-up procedures to reflect how you’ll manage these requests (e.g. expected response times, what happens next, etc.). Clear communication helps set the right expectations and improves the member experience.