Easily control access to bookable activities with Clubmate’s Age Restrictions feature, ensuring only members within the correct age range can make bookings.
Why Use This Feature?
Additionally, this feature can be part of a broader access control strategy, allowing clubs to manage bookings for exclusive or restricted events effectively.
Restrictions in the Clubmate system are activity-specific, meaning that when a restriction is applied to an activity, it only prevents members from booking that specific activity. Other actions, such as purchasing guest tickets, remain unaffected unless explicitly restricted.
Prevent Incorrect Bookings – Ensure age-restricted activities are booked only by eligible members.
Be Specific with Restrictions – Apply restrictions only to the activities or items that require them to avoid unnecessary limitations.
Use Case Example
An angling club offers a Junior coaching session for 12–16-year-olds.
How It Works:
The session is set to Age Restricted (12–16).
A 14-year-old can book ✅, but a 10-year-old is blocked ❌.
A 17-year-old sees a notification directing them to an adult session.
Ideal for:
✅Exclusive Events – Manage access to restricted activities effectively.
✅Junior Coaching Sessions – Ensure young anglers participate in age-appropriate sessions.
✅Safety & Progression – Prevent younger/older members from booking unsuitable activities.
This keeps sessions structured and appropriate for all participants.
How to Set Up Age Restrictions for an event
Step 1: Access the Events Page
Go to the Settings menu in the admin dashboard (top-right corner).
Select Events from the dropdown list.
Step 2: Edit or Create an Event
Click Edit on an existing Event or select Add New Event to create one.
Step 3: Enable Age Restrictions
Navigate to the Booking tab.
Step 4: Set the Age Range
Use the first slider to set the minimum age required to book the activity.
Use the second slider to set the maximum age limit.
Step 5: Save Changes
Click Save Changes in the top-right corner to apply the settings.
What Members Will See
When attempting to book an age-restricted Event:
🔹 A notification appears, informing them of the restriction.
Members below the set minimum age are automatically restricted from making a booking or purchase.
Important Notes
Clubmate cannot validate a member’s date of birth.
It is the venue’s responsibility to verify the information provided on registration, if required, directly with the member.
For activities requiring strict control, administrators can turn off online booking entirely and manually add eligible participants through the back-end diary.