Below we shall cover and trouble shoot the most common logging in issues your members may encounter, from Account not found, incorrect email addresses, password reset to forced log out errors

Fist thing to check is that the member has updated their Clubmate Fishing app to the latest version from their App store or Play store.

Once they have updated the app, they need to log out, fully close the app from all open apps & log back in

Members see the "an error has occurred, The app must log off. Please select Logout from the menu" when they have updated their app & not yet logged out/back in

Next thing to check is the email address the member trying to use?

Is it the same as the one on their profile? Are they trying to use one thats different? or has a typo in it?

Its advised to not use auto fill as these can save incorrect log in details.

To check this, navigate to the members profile, on Profile tab check the email address.

If the email is incorrect, you can edit it here, save changes & ask the member to log in again.

Then check is has the member completed their account verification?

All members will have been sent a "Confirm your account" email when they first registered & should have clicked on that to complete their account being set up.

This is how you can check if the member has or has not yet verified their account.

Navigate to the members profile and look in the bottom right corner.

Green means they are fully verified

Oasis means they have not yet verified

Red means they have an email address that isn't working or no email

If they have not yet verified? The member will need to find and click on the link in the email they were sent to complete the process.

Its easy for members to change their own passwords from their profile, although on occasions people forget what their password is to get logged in the first place.

On the log in page to your club will be a Password reset Link

The member needs to type in the email address that they need to send the reset link to & click Submit.

Note: The email address needs to be the email they have used on their profile

The member now needs to log in to their emails, locate the one called Confirm your account & click on the blue Link.

This will take them back to your club to reset their password.

When they click on Submit, it will take them to your clubs log in page where they can then log in with their new password.

Note: If the member said they have not had the password reset email? Please ask them to check their spam folders.

If they do not see the reset email anywhere, please contact us in support with the members name so we can do a manual password reset as you can not do this your selves.