When an existing member accesses their online member account for the first time they must go through a verification process. This is a security measure that ensures that it is only possible for a member to access their own data.
Here is the simple process they should follow:
Step 1
Visit your clubs unique Clubmate URL eg, https://app.clubmate.co.uk/c/clubname
Step 2
Enter their email address.
Note - the existing member must add the same email address that is held in their profile in the database in order to access their existing profile.
Step 3
They will then be sent an email with a Verification code. They must retrieve the code from the email and then enter the code within Clubmate.
The code will expire after 15 minutes.
Example email
