Memberships

To refund a card payment taken for an incorrect membership, navigate to the members profile, select the Memberships tab and then click Edit next to the Membership plan you'd like to cancel & refund.

Click on the Options tab and then click on Cancel Membership. 

Now select the Payments tab and then locate the payment you wish to refund (the status should display 'success' & a rubbish bin icon)

Now click on the Rubbish Bin icon. This will automatically refund the payment back to the members card via Stripe (which will take 5-7 days). 

Note: It is important to cancel the membership as well as refund the payment. If you do not cancel the membership, the membership will show as active and Overdue. If a membership is Overdue, the system will attempt to collect a payment against the members stored card or prompt the member for payment in the member portal.